Privacy Policy jeya9 – User Personal Data Protection

1 Introduction and Scope of Privacy Policy

This Privacy Policy ("Policy") is published by jeya9 ("we", "Platform") and applies to all individuals who register, browse, or use any services offered through the jeya9 platform — whether via our website or mobile app.

We are committed to protecting every user's privacy in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. This policy clearly explains what data we collect, how it is used, who it may be shared with, and what rights you hold as a user.

By using the jeya9 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision herein, please discontinue use of the platform and contact us for further enquiries.

This Policy covers all data processing activities that occur when you interact with jeya9, including account registration, login, financial transactions, game usage, and communications with our support team.

2 Types of Personal Data We Collect

Jeya9 collects your personal data directly (from you) and indirectly (through your use of the platform). Below is a summary of the categories of data collected:

We does not collect sensitive data such as health information, religious beliefs, or political views. Your credit card details are not stored on jeya9 servers — all card transactions are processed through PCI-DSS certified payment gateways.

3 How We Use Your Data

Every piece of data collected by jeya9 is used for legitimate, stated purposes. We do not use your data for any other purpose without informing you in advance. The following are the primary purposes for data use:

• Account management: Creating, verifying, and maintaining your user account, including the KYC process required by regulations.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions you carry out on the jeya9 platform securely and efficiently.
• Service delivery: Enables you to access and enjoy all games and features on the jeya9 platform without interruption.
• Security and fraud prevention: Identifying and preventing fraudulent activity, money laundering, or unauthorized use of the platform.
• Customer support: Processing and responding to inquiries, complaints, or requests for assistance submitted to the jeya9 support team.
• Platform communications: Sending important account-related notifications, promotions you have opted in to receive, and policy updates.
• Product improvement: Analyzing aggregate (not individual) usage patterns to improve the user experience on the jeya9 platform.
• Legal compliance: Fulfilling reporting obligations to the relevant authorities as required by applicable Malaysian law.

4 Data Sharing and Disclosure

Jeya9 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, under certain limited circumstances, we may need to share your data with the following parties:

• Technology service providers: Cloud infrastructure providers, payment processing systems, and customer support platforms bound by strict data confidentiality agreements with jeya9.
• Regulatory authority: Bank Negara Malaysia, the Malaysian Communications and Multimedia Commission (MCMC), or other law enforcement agencies when legally required.
• Payment partners: Payment gateways and banks acting as transaction processors, receiving only the minimum data required to complete the relevant transaction.
• Auditors and professional advisors: Accounting or legal firms bound by strict professional confidentiality obligations.

In all data-sharing instances, jeya9 ensures that recipients have adequate data protection measures in place and use the data solely for agreed purposes. We never share your data with third-party advertisers.

5 Data Security Measures

Jeya9 continuously invests in world-class data security infrastructure to ensure your personal and financial information is always protected against unauthorised access, loss, or misuse.

• End-to-end encryption: All data transmitted between your device and jeya9 servers is encrypted using TLS 1.3 protocol with AES-256-bit encryption.
• Two-factor authentication (2FA): An additional security layer is available for all user accounts to prevent unauthorized access even if your password is compromised.
• 24/7 security monitoring: jeya9's cybersecurity team monitors all platform activity around the clock using advanced threat detection systems.
• Data segregation: Sensitive data such as KYC information is stored in an isolated environment with strict access controls, accessible only to authorised personnel.
• Regular security testing: The jeya9 platform undergoes regular penetration testing and security audits conducted by recognised independent security firms.
• PCI-DSS Compliance: All payment card data processing complies with the highest level of PCI-DSS industry standards.

6 Use of Cookies and Tracking Technologies

Jeya9 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and maintain the security of your login session. Cookies are small text files stored on your device when you browse the jeya9 platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how users interact with the platform (pages visited, time spent) to help us improve the user experience.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies: Helps us understand aggregate usage patterns using internal analytics tools. This data is not shared with third-party advertising platforms.

You can control or delete cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the jeya9 platform and your user experience.

7 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold the following rights regarding your personal data held by jeya9. We respect and facilitate the exercise of each right:

To exercise any of the above rights, contact the jeya9 Privacy team via Live Chat or the email address listed at the bottom of this page. We will process your request within 30 working days.

8 Data Retention Period

Jeya9 only retains your personal data for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable Malaysian law.

• Active account data: Retained for the duration your account remains active on jeya9.
• KYC and identity data: Retained for at least 7 years after account closure, in line with anti-money laundering (AML) compliance requirements.
• Financial transaction records: Retained for 7 years to meet tax reporting and financial audit requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months for security purposes and technical troubleshooting.
• Cookie data: Expiry periods are specified in each cookie's settings, ranging from session-only to a maximum of 24 months.

Once the retention period has expired, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.

9 Changes to This Privacy Policy

Jeya9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. When material changes are made, we will:

• Displaying a prominent notice on the jeya9 platform homepage at least 14 days before changes take effect.
• Sending notifications to your registered email address for changes that materially affect your privacy rights.
• Updating the "Last Updated" date at the top of this document.

Your continued use of the jeya9 platform after the effective date of an updated Policy constitutes your acceptance of those changes. We encourage you to review this page periodically.

10 Contact Our Privacy Officer

If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy, please contact the jeya9 Data Privacy Officer (DPO) through the following channels:

• 24/7 Live Chat: Via the chat icon on the jeya9 platform – the fastest way to get an immediate response.
• Privacy Email: [email protected] (displayed as plain text only)
• General Support: [email protected]
• Help Centre: Visit the page FAQ us for answers to frequently asked questions about privacy.

We will acknowledge receipt of each privacy inquiry within 3 working days and endeavour to provide a full response within 30 working days from the date of receipt.

If you are not satisfied with our response, you have the right to lodge a complaint with Personal Data Protection Department (PDPD) Malaysia under the Ministry of Communications and Digital.